Privacy Policy

Effective Date: February 2, 2025

Tractor Education ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We collect the following types of personal data:

• Personal Information: Name, Email, Phone Number, and Location.
• Academic Information: NEET marks (collected after passing) to facilitate refunds for students who haven’t met the criteria.
• Automatically Collected Data: IP address, device type, browser type, and cookies when you interact with our website.

2. How We Use Your Information

We use the collected information to:

• Provide our NEET coaching services.
• Contact students regarding admissions, course updates, and support.
• Verify eligibility for refunds after NEET results.
• Improve our website and user experience.
• Comply with legal obligations and regulatory requirements.

3. Learning Management System (LMS)

We use Wise as a third-party LMS software provider. Wise provides only the software platform, while Tractor Education is responsible for all course content and student learning.

Security Note: Wise maintains its own security measures. We do not control or manage Wise’s data protection policies. For details on how Wise handles security and data, please refer to their Privacy Policy.

4. Data Sharing & Security

• We do not sell or trade your personal data.
• We may share data with trusted third-party service providers (such as Wise for LMS and payment processors) only to facilitate our services.
• We implement security measures to protect your information from unauthorized access.

5. Data Retention

• We retain your personal information for as long as necessary to provide our services.

• NEET marks will be stored only for refund verification and will be removed once the refund process is complete.

6. Refund Policy Disclaimer

Refunds are handled separately and are NOT covered under this Privacy Policy. Please refer to our Refund Policy for full details on refund eligibility and processes.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and gather analytics data. You may disable cookies in your browser settings, but some features may not function properly.

8. Your Rights

You have the right to:

• Request access to your personal data.
• Request corrections or deletions of your information.
• Opt out of marketing communications.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For privacy-related inquiries, please contact us at: support@tractoreducation.com